Legal
Refund Policy
This policy explains when you are entitled to a refund, when refunds are not available, and when we may grant one at our discretion beyond what is stated here. It should be read alongside our Terms of Service, Sections 11 and 12, which this policy mirrors exactly.
How refunds work here
There are two products you can purchase on ia-tree.com, and they are treated differently:
Creator License
Refundable — conditions apply
A 14-day window applies, provided you have not used the Generate feature. See Section 1.
iat-tokens
Non-refundable
Token packs are non-refundable under all circumstances, except for tokens lost to a platform error. See Section 2.
Creator License Refunds
1.1 The 14-day guarantee
The Creator license (USD 33.30, one-time purchase) is subject to a 14-day money-back guarantee from the date of purchase. If you request a refund within this window and the condition in Section 1.2 is met, your refund will be processed — this is a stated right, not a discretionary grant.
1.2 Condition — Generate feature unused
The 14-day guarantee applies only if you have not used the Generate feature after purchase. Token consumption through the Generate feature constitutes substantial use of the product and disqualifies the purchase from this guarantee, regardless of how many days remain in the window.
We check Generate feature usage at the time of your refund request. If you intend to evaluate i.a.T.Creator before committing, we recommend exploring the free Creator Viewer mode — available without activation — before using Generate.
1.3 How to request
Contact support@ia-tree.com with your Paddle order ID or the email used at purchase. We aim to confirm eligibility within 3 business days.
1.4 Processing time and method
Approved refunds are processed by Paddle.com, our Merchant of Record, and may take 5 to 10 business days to appear on your original payment method, depending on your bank or card issuer. We do not process refunds directly — Paddle handles all payment reversals.
1.5 What happens to your licence
On an approved refund, your licence status changes to refunded. Creator features lock on your device at the next licence revalidation check — typically within 90 days, or sooner if your device is online. You retain read-only Viewer functionality, the same as before activation. See our EULA, Section 4.2, for full detail on this behaviour.
1.6 Outside the 14-day window or Generate already used
Once the 14-day window has passed, or once the Generate feature has been used, you are not entitled to a refund under this policy. You may still contact support@ia-tree.com to describe your situation — see Section 3 on discretionary exceptions. There is no guarantee a refund will be granted outside the stated window.
Token Purchase Refunds
2.1 Non-refundable
iat-token packs, purchased separately from the Creator license to power the AI Generate feature, are non-refundable under all circumstances. Tokens have no cash value, are non-transferable between accounts, and cannot be exchanged for currency. Token balances do not expire, so unused tokens remain available to you indefinitely rather than being lost.
2.2 Exception — platform error
If a generation fails because of an error on our side — not because of insufficient balance, a cancelled generation, or an issue with your input — any tokens consumed by that failed generation are restored to your account balance automatically or on request. This is a correction of a service failure, not a refund, and is not subject to any time window.
If you believe tokens were incorrectly consumed, contact support@ia-tree.com with the approximate time of the failed generation.
Discretionary Exceptions
Sections 1 and 2 describe what you are entitled to. Beyond that, Interactive Argument Tree PLT may, at its sole discretion, grant a refund in circumstances not covered by this policy — for example, duplicate purchases made in error, demonstrable technical failure preventing any use of the product, trees revoked due to authority or legal demands rather than Publisher policy violations, or other exceptional cases assessed individually.
This discretion exists to handle situations this policy did not anticipate. It does not expand the stated guarantees in Sections 1 and 2, and a discretionary refund granted in one case does not set a precedent or entitlement for future requests. There is no formal appeal process if a discretionary request is declined — see our Content Policy and Terms of Service for how we generally handle account and enforcement disputes.
Token purchases remain non-refundable even under discretionary review, except where Section 2.2 applies.
Paddle, Disputes, and Chargebacks
Paddle.com is the Merchant of Record for all purchases on ia-tree.com and is the entity that appears on your bank or card statement. Paddle may, in accordance with its own policies, process refunds independently of this policy — including in response to payment disputes, fraud investigations, or chargebacks initiated through your bank or card issuer. Such action by Paddle may occur outside the terms described above and is governed by Paddle's own buyer terms.
If you initiate a chargeback with your bank instead of contacting us first, your licence will be revoked immediately upon notification from Paddle, consistent with Section 1.5 above. We encourage you to contact support@ia-tree.com before initiating a chargeback, as this is typically faster to resolve.
Contact
For refund requests or questions about this policy, contact:
We aim to respond to all refund requests within 3 business days.